Refund policy

At Fozé, we take pride in the quality of our products and want you to love your purchase. If you’re not completely satisfied, we offer a 30-day exchange and return policy under the following terms:

 

Conditions for Exchange and Returns

1. Eligibility:

• Items must be returned or exchanged within 30 days of purchase.
• The bag must be in unused, undamaged, and original condition, with all tags and packaging intact.

1. Non-Eligible Items:

• products with signs of damage, stains, wear, or alterations made after delivery are not eligible for exchange or return.

1. Proof of Purchase:

• A valid receipt, order confirmation email, or proof of purchase is required.

 

Exchange Process

• You may exchange the product for a different design, color, or product of equal value, subject to availability.
• If the requested item is unavailable, you can opt for store credit.

 

Return Process

• Refunds will be issued to the original payment method within 7–14 business days once the returned item has been inspected and confirmed undamaged.
• Alternatively, you may choose to receive store credit for future purchases.

 

Shipping Costs

• Customers are responsible for return shipping costs unless the product was incorrect at delivery.
• For exchanges, shipping costs of the replacement item will be covered by Fozé (terms may vary).

 

How to Initiate an Exchange or Return

1. Contact us at queries.foze@gmail.com/+92 306 3024446 within the 30-day window.
2. Provide your order details and specify whether you want an exchange, refund, or store credit.
3. Ship the item to the address provided by our team.

 

Damaged or Defective Items

 

Please inspect your bag upon delivery. If you receive a damaged or defective product, notify us within 48 hours of delivery with photos for verification. We will arrange for a replacement or full refund.

 

For any questions or concerns, feel free to reach out to our support team at queries.foze@gmail.com/+92 306 3024446.

 

Thank you for choosing Fozé!